ATM Support Services
Since 2003 C.I.I began providing an efficient, mutually beneficial partnership between ATM/deposit owners and financial institutions. Commonwealth has managed to establish a reputation of quick reliable service that adheres to the highest safety and security standards.
The armored transportation in general, and the ATM service industry in particular, lacks quality control. We are continually in the pursuit of improving customer service and client relations. It all adds up, our teams infinite effort and commitment to our clients safety and security is “Service you can BANK on”
Our primary responsibility to our clients is to maintain a consistent replenishing schedule, making certain that our client’s ATM machines are loaded and ready for business at all times. Providing our clients with 24-hour access to our management team and prompt response to any emergency or special transporting needs. Our guard and custodians are subject to the toughest screening before they are invited to join our team. Our team members are trained to handle crisis situations, by providing ongoing extensive training and exercise.
Allow C.I.I to assume responsibility for all your armored transportation/ATM service needs. We are committed to supplying reliable low-cost ATM services, support, and products to our customers with full-service staff, including technical support and customer support to increase your business’ profit and growth potential.
Our services include:
ATM Replenishment
Deposit Pulls
Cash Management
Vault Storage
ATM Supplies
Sales/Installation/Repair
Currency Preparation
First Line Maintenance
Second Line Maintenance
Emergency Cash
Preventative Maintenance
Client Supply Inventory
ATM Replenishment
Our primary responsibility to our clients is to maintain a consistent schedule. Executing the dependable schedule guarantees that our client’s ATM machines are loaded and ready for business at all times. Our well-organized route management practice ensures the most efficient ATM replenishment in the industry.
Deposit Pulls
Commonwealth Int’l recognizes the need for timely deposit pulls and delivery, offering reliable service to Credit Unions.
Cash Management
From the time currency is picked up from the bank or ATM machine Commonwealth Int’l is responsible for receipt and record maintenance.
Vault/Client Personal Storage
As an armored service company Commonwealth Int’l recognizes the importance of having a secure vault. Our state-of-art vault was designed and custom built by one of the top leading safe companies in the United States, to maintain the extra security for our clients/financial institutions’ valuables.
ATM Supplies/ Supply Inventory
Commonwealth Int’l takes pride in maintaining a complete inventory of parts and/or supplies* (available upon request).
Sales/Installation/Repair of ATM machines
Commonwealth International offers our clients high security electronic safe locks, which may be managed by internet or cell phone and provides a forensic digital audit. These audit record are available in an easy to read format and include all opening code requests, password, cell phone ID, chain of custody and time/date.
Currency Preparation
Once currency has been picked up from the bank, it is then brought back to the facility for delivery preparation. The owner/financial institution predetermines the amount of currency per location, and then it is brought to the vault manager for preparation.
First Line Maintenance
Clients may call upon Commonwealth Int’l to perform specific maintenance functions at the ATM to correct minor malfunctions. This service may include, but is not limited to: the clearing of currency, cards, and/or paper jams, minor repairs and replenishment of supplies at an ATM.
Second Line Maintenance
The heart of your business is your ATM and Commonwealth Int’l recognizes the urgency of S.L.M., therefore we partnered with some of the leading manufactures in the industry giving us the edge to unlimited sources of technicians’ availability.
Emergency Cash
Commonwealth Int’l recognizes the importance of E cash replenishment, in the event that an ATM requires additional currency before its scheduled date, Commonwealth Int’l may be directed by the client/ financial institute to load that particular ATM with an amount to be determined by the client/ financial institute.
Preventative Maintenance
To minimize downtime, while servicing ATM machines for cash replenishment, machines are regularly cleaned internally and externally with environment friendly solutions.
Client Supply Inventory
If a client prefers to provide their own supplies, Commonwealth Int’l will store items at no charge.